Digivok - Luona

Remote services

In addition to health matters, you can receive guidance remotely on, for example, financial situations, accommodation, the asylum process, as well as issues related to studying and working — without the need to travel to the reception center.

Versatile services

You can receive general guidance and advice on all areas of reception services, such as reception allowance matters, housing-related questions, general concerns, or health issues.

Accessibility

You can use DigiVOK on any device that has a camera and microphone and a good internet connection. The service also works via Wi-Fi when using a foreign mobile subscription.

How to use the DigiVOK service?

Open the DigiVOK chatbot

Select your preferred language

Choose your concern

(e.g. health, money).

Chat with us

(in English or Finnish), call us, or book an appointment. Please do not enter personal information into the chat.

Frequently asked questions

I have booked an appointment. How do I join the scheduled meeting?

After booking, you will receive three emails: one confirmation and two reminders. All emails include a link to the video meeting.

How can I cancel my booking?

Open the confirmation email and click the link. Then select “Cancel appointment".

The waiting screen says the system is looking for an interpreter, and the session ends unexpectedly. What should I do?

If the system cannot find an interpreter within five minutes, please try again in 5–10 minutes or make a new appointment.

Why can’t they hear me?

Please make sure you have allowed your device to use audio and camera.

The Digital Reception Center is wherever you are

Reception services easily accessible