Reception services include accommodation, general counselling, social and health care services, and the payment of reception allowance. We use interpreting and translation services when needed. We organize work and study activities. You will receive guidance and counselling on various everyday matters as well as on issues related to applying for asylum or temporary protection.

At the reception centre, you may receive a reception allowance to cover your essential basic needs. You can apply for the reception allowance from the reception centre where you are registered. Fill in the application personally at your reception centre – we will help you if needed.

The reception centre provides various support for your daily life and well-being. You can speak with a social worker or social advisor if you need support, advice, or help in difficult situations. Crisis assistance is also available when needed, and we can help resolve conflicts. In addition, we take care of your health care needs.

Temporary protection is intended for people fleeing the war in Ukraine. The purpose is to quickly provide temporary protection for those in need. You apply for temporary protection in person at a police station or border control authority.

In Finland, asylum must be applied for in person at a police station or border control authority. It is not possible to submit an application at a reception centre. After registering the application, the individual will be directed to reception centre services. The police or border authorities may also direct a person to a reception centre if there is an immediate need for accommodation before the application is registered.